Common F&Q's
I want your new ceramic piece to arrive safely and bring a smile to your face! To help things go smoothly, I've answered a few common questions about my handmade process, delivery from my Holmfirth craft studio, and how to take care of your one-of-a-kind gift. if your question isn't covered here, just drop me a message on the content page
1. Delivery and collection
Question: How much is delivery, and do you ship fragile items safely?
Answer: We take great care in packaging our ceramics using eco-friendly materials to ensure they arrive safely. Delivery is £4 for standard and £6.50 for express. You can also select "local collection at checkout" to pick up your order for free at our Holmfirth craft studio.
2. The One-of-a-Kind Factor
Question: Will my item look exactly like the picture on the website?
Answer: Because every piece – from our whimsical snails to our handmade ceramic bowls – is hand-sculpted and hand-painted, no two items are ever identical. This is the beauty of choosing handmade ceramic creations! you will own a truly unique piece of art
3. Care Instructions
Question: Are your ceramics dishwasher or microwave safe?
Answer: No, our handmade creations are not dishwasher or microwave safe. To protect their delicate glazes and unique details, we recommend cleaning them with a soft makeup brush or a light cloth to remove dust. Each piece will arrive with its own individual care instructions to help you keep it magical for years to come.
4. Custom Orders
Question: Do you take custom orders for specific animals or characters?
Answer: I love creating bespoke pieces! Whether you would like a customised character. a specific animal, or an inspirational plaque with your chosen quote, please get in touch via the contact page to discuss your ideas and current lead times.
5. Returns & Breakages
Question: What happens if an item from your Holmfirth craft studio arrives broken?
Answer: We do our absolute best to pack things securely, but ceramics are fragile! If your item arrives damaged, please take a photo and contact us within 48 hours. We will arrange a replacement or a refund immediately.
6. The Fairy Bears ornaments & Safety
Question: Are your ceramic animals suitable for children
Answer: No, our ceramic animals are decorative keepsakes and collectibles, not toys. Because they contain small parts and can break if dropped, they pose a choking hazard. Please keep them out of reach of infants and young children.